It is recommended to prep everything the night before to ensure your brushes and tools are ready and you do not have to rush.

The Night Before

• Prep your snacks & breakfast

• Layout your outfit for the day

• Prep your kit & tools reviewing the Minimum Kit Checklist.

• Make sure your car has enough gas for the trip (in case gas stations near you aren’t open yet)

• Map the trip & plan your departure time

• Load your kit into your car

Morning of the Wedding

• Have breakfast & coffee/tea

• Get ready focusing on hair or makeup but at least putting together a polished appearance

• Give yourself enough time to relax as much as you can to prep for the day

• Text your wedding day team when you depart & your estimated arrival time

• Arrive at least 15 minutes early to set up

• Once you arrive, text the wedding day team chat to coordinate

• Head to the designated getting ready area (if unsure wait for the lead artists arrival)

• Review your getting ready schedule for any issues that may have been missed

• Set up your work station with other artists in mind

• Lead artists ask the bride if she has a playlist. If not, play our Stay Golden Bridal playlist

• Use the restroom prior to starting

• Call for the first service needed. (example: I’m ready for the first person getting [hair/makeup]!)

• Notify your lead artist or Brittany via the Wedding Day text thread immediately if delays occur

Service

• Complete touchups for all clients and ensure no other artists needs assistance

• Provide the bride their mini touchup kit (Lead Artist)

• Clean and pack up your tools. Ensuring you leave the area how you left it

• If any additional services were added and paid out, text in the designated wedding day thread and let Brittany know. 

• Share your social media posts with credit; submit portfolio photos to Brittany and celebrate you and the teams talent.

• Notify each artist and the Bride that you are leaving and to say thank you to everyone.

• Review Client Consultation Scripts

• Keep your area clean & organized to the best of your ability

• Ask permission before taking photos & if you can share them

• Use the 5-foot rule: acknowledge anyone within 5 feet with a smile or nod.

• Be mindful of private spaces and sensitive moments.

• Avoid unnecessary interruptions with conversations unrelated to the service.

• Offer guidance gently and professionally; do not insist on changes

• Recognize that mornings can be stressful; remain calm, patient, and supportive.

• Coordinate smoothly with other artists and vendors to minimize client stress.

• Efficiently manage setup, services, touch-ups, and breakdown without rushing the client.

• Ask before touching hair, skin, or personal items outside the service area.

• Ensure the client is comfortable throughout the service (chair position, lighting, temperature).

• If an issue arises (e.g., hair/makeup concern, emotional stress), escalate immediately to Lead Artist or to Brittany.

• Confirm the client is satisfied with the look before moving on.

• Greet all vendors politely and introduce yourself as needed.

• Keep communication clear, concise, and professional. Avoid gossip or personal commentary.

• Only speak on behalf of the team when authorized (Lead Artist or Owner).

• Respect vendors’ workspaces and equipment.

• Ask before moving or touching any vendor’s tools, gear, or setups.

• Maintain a friendly, cooperative attitude even if timing or setup conflicts arise.

• Coordinate hand-offs with photographers, planners, or coordinators to ensure timing doesn’t disrupt other vendors. (Lead Artist)

• Avoid arguing or debating with vendors on-site; escalate conflicts to Lead Artist or Owner.

• Do not interfere with other vendors’ services unless asked for professional assistance.

• Offer assistance in small ways if it doesn’t disrupt your client services (e.g., helping with lighting for makeup photos if asked).

• Follow cues from Lead Artist on workflow and priority to support smooth operations.

• Maintain calm, adaptable energy to help vendors feel comfortable around the team.

• If a vendor-related issue arises (e.g., timing conflict, missing equipment), inform Lead Artist immediately

• Never try to “fix” major vendor issues on your own.

• Communicate any concerns respectfully and privately with the Lead Artist or Wedding Planner.

• Remember: you are representing Stay Golden Bridal at all times.

• Speak positively about other vendors whenever possible; avoid criticism in front of clients.

• Build professional relationships. Vendors are often repeat collaborators.

These aren’t to limit your self expression but to ensure we allow our clients to be the focus in video & photos.

Appearance

• Professional Casual

• Avoid large holes in clothes

• Comfortable shoes are recommended

• Clean skin & hair

• Makeup is not required

• Tip: Choose to focus on hair or makeup for a polished look

• Avoid chipped polish (for photos)

• Come as you are in your style

Escalation Guidelines

• Step 1: Attempt minor adjustments calmly and discreetly.

• Step 2: Notify Lead Artist or Owner for guidance.

• Step 3: Implement solution under Lead Artist guidance.

• Step 4: Document issue post-event, including solution and feedback for team improvement.

• Always remain calm and composed. Your energy sets the tone.

• Listen fully before responding; acknowledge the client’s feelings.

• Do not argue or debate; solutions come from collaboration and escalation when needed.

• Keep communication clear, concise, and professional with both clients and team members.

Common Wedding Day Issues

Timing Delays

• Communicate any delays immediately to Lead Artist.

• Adjust workflow efficiently without rushing the bride.

• Collaborate with other artists and vendors to minimize impact.
  

Last-Minute Style Changes

• Confirm client intent and feasibility before making changes.

• Escalate to Lead Artist if it will impact timing or other services.

• Ensure touch-ups or additional requests are documented.

Client Emotional Upset

• Validate feelings (“I understand this feels stressful; we’ve got you covered”).

• Keep professional distance while being supportive.

• Escalate to Lead Artist if emotions escalate beyond comfort level or affect workflow.

Kit or Tool Malfunction

• Use backup tools or products from your kit.

• Notify Lead Artist immediately if it affects service quality.

• Document issue for future preparation.

Vendor Conflicts

• Stay calm and courteous; never argue on-site.

• Escalate disputes or workflow conflicts to Lead Artist or Wedding .

• Focus on maintaining a smooth client experience.

Unexpected Guests or Environment Issues

• Adapt quietly and professionally (lighting, noise, space constraints).

• Ensure client comfort and privacy.

• Escalate major disruptions to Lead Artist/Booking Manager as needed.

Your presence matters just as much as your skill.

Bring:

• Calm, grounded energy

• Kind, reassuring communication

• Flexibility without frustration

• Solutions over stress

Avoid:

• Rushing or panic language

• Complaining or venting

• Sharing personal stress

• Negative commentary about timelines, clients, or vendors

When we stay steady, our brides feel safe and that’s the experience we’re known for.

Preferred Channels

• Booking-related questions: Team Chat or Wedding Day text thread (made 1 week before the day)

• Emergencies (day-of only): Call

• Contact with bride & clients must go through Stay Golden

• Lead artists are provided the bride’s contact for trials & the go-to person for the day contact

Response Expectations

• Emails: within 24–48 business hours

• Texts: booking related questions & emergency use only

Avoid late-night or non-urgent texts in team text threads.

• Payments are issued the wedding day by 7pm via Venmo or Honeybook payroll (coming soon)

• Click HERE to review payout per level & per service

• What if I’m running late? Notify your lead artist and Brittany know immediately via the Wedding Day text thread

• What if a client wants to add services? Let lead know and ensure it does not conflict with finish times. Have the pay on Venmo prior to starting the service to @staygoldensalonspa

• What if I’m sick? Communicate to Brittany as soon as possible.

When sharing work from weddings with Stay Golden Bridal please ensure to credit & tag us with @staygoldenbridal or Stay Golden Bridal