Welcome to the Team Portal
This portal exists to support you, create clarity, and ensure consistency across every wedding day. Stay Golden is built on calm professionalism, mutual respect, and showing up with confidence and care for our brides, our teammates, and ourselves.
This is your ongoing reference point. You don’t need to memorize everything; this space is here so expectations are clear and support is accessible.
Thank you for your talent, patience, and commitment to this team.
Coming Soon…
Seasonal Updates, Resources & Training Videos
Welcome to Our Team Portal
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Welcome to Our Team Portal ✳︎
Brand Standards
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Stay Golden was built on the belief that wedding days can feel both beautiful and grounded.
We value:
Warm professionalism - polished, kind, and respectful at all times
Calm energy - even when timelines shift or emotions run high
Reliability - honoring commitments and showing up prepared
Clear communication - honesty, transparency, and respect
Growth - artistically, professionally, and personally
When you represent Stay Golden, you are part of a brand that prioritizes emotional safety alongside excellence.
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We believe artists do their best work when expectations are clear.
As a Stay Golden team artist, we ask that you:
Arrive on time, prepared, and present
Maintain a polished, professional appearance
Communicate promptly and honestly
Treat brides, vendors, and teammates with kindness
Uphold Stay Golden standards on and off wedding days
Stay solution-oriented and calm under pressure
You don’t need to be perfect! You do need to be dependable and open to growth.
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We are committed to supporting you as both an artist and a human.
You can expect:
Clear booking details and timelines
Respectful, professional communication
Timely payment
Support when challenges arise
Opportunities for growth and expanded roles
Our goal is for you to feel confident, valued, and proud to represent this team.
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Bookings are assigned based on availability, experience, and event needs
A breakdown of details for the wedding will be provided via the team booking text thread
If available, send your mileage to and from the getting ready location
Once accepted, the date is considered confirmed
You will recieve additional details via the calendar invite sent to your email after booking confirmation
The calendar invite will also have your timeline and wedding details brief added closer to the date
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Stay Golden is designed to grow with you.
Opportunities may include:
Lead artist roles (available at the Senior & Master Artist levels)
Your own brides and running your own wedding day team
Mentorship and training
If you’re interested in growing within the team, open communication is always encouraged.
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Communicate conflicts as soon as possible
Emergency or illness notifications should be sent immediately via text
Last-minute cancellations without valid reason may affect future bookings
Wedding Day Standards & Procedures
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Arrive at least 15 minutes early to set up
Review the timeline before arrival
Notify your lead artist or Brittany via the Wedding Day text thread immediately if delays occur
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Appearance
Professional Casual
Avoid large holes in clothes
Comfortable shoes are recommended
Clean skin & hair
Makeup is not required but it is recommended to choose to focus on hair or makeup for yourself
Kits
Fully stocked kit with sanitized tools
Disposables
Sanitizing Tools (alcohol, barbicide, etc)
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Be warm, calm, and attentive
Avoid negative language or stress-sharing
Direct timeline or service concerns to Brittany
Perform a brief consultation for each client
Don’t feel forced to over talk - when you are quiet please let the client know that you’ll be quiet during working but to ask you any questions
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Stay solution-oriented
Do not argue with clients or vendors
Loop lead artist or Brittany in for support when needed
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Your presence matters just as much as your skill.
Bring:
Calm, grounded energy
Kind, reassuring communication
Flexibility without frustration
Solutions over stress
Avoid:
Rushing or panic language
Complaining or venting
Sharing personal stress
Negative commentary about timelines, clients, or vendors
When we stay steady, our brides feel safe and that’s the experience we’re known for.
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Communicate conflicts as soon as possible
Emergency or illness notifications should be sent immediately via text
Last-minute cancellations without valid reason may affect future bookings
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Preferred Channels
Non-urgent matters: Email
Booking-related questions: Team Chat or Wedding Day text thread (made 1 week before the day)
Emergencies (day-of only): Text
Response Expectations
Emails: within 24–48 business hours
Texts: booking related questions & emergency use only
Avoid late-night or non-urgent texts in team text threads.
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Artists are paid per event or service as agreed
Payments issued the Wednesday after the wedding
W-9 forms must be submitted annually before payment is sent
Artists are independent contractors, not employees
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Lead artist roles
Larger bridal parties
Mentorship and training
Seasonal assistants or support roles
Artists interested in growth are encouraged to communicate openly.
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Share weddings you work, but tag Stay Golden
Do not post unflattering, negative, or private content
Always respect client privacy
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What if I’m running late? Notify your lead artist and Brittany know immediately via the Wedding Day text thread
What if a client wants to add services? Let lead know and ensure it does not conflict with finish times. Have the pay on Venmo prior to starting the service to @staygoldensalonspa
What if I’m sick? Communicate to Brittany as soon as possible.